Delete your Keykad account and data

Last updated Thu 15 Oct 2026

This page applies to the Keykad app, the Keykad Access app and www.keykad.com. They share one account, so deleting it removes it from all three. The apps are published by Keykad (see the privacy policy for the data controller’s details).

Delete your account yourself

In the Keykad app: open Profile, choose Delete account, and confirm.

On the website: sign in at www.keykad.com, go to Account → Settings → Delete account, type DELETE and confirm.

Keykad Access has no delete button of its own. Sign in to the Keykad app or the website with the same account and delete it there.

Email support@keykad.com from the address on your account, or tell us the mobile number you signed up with. Use the subject line Delete my Keykad data. We will confirm it is you, delete the account and reply when it is done, within 30 days.

What happens when you delete

Straight away:

You are signed out everywhere and the account cannot be signed in to again. You can sign up afresh with the same number, email or Google account.
Upcoming bookings are cancelled and the seats are released.
Saved cards are removed and auto-renew is switched off.
Push notification tokens are removed and marketing messages stop.
Unused credits are lost and cannot be refunded after deletion, so use them or contact us first.
Your personal details are erased: name, mobile number, email address, profile photo, saved location and linked Google or Apple sign-in.

What we keep, and for how long

We keep a small set of records because Ghanaian tax and accounting rules require them. They are kept for 6 years, with your personal details removed where we can:

Orders and payment references (card numbers never reach us; Paystack holds them).
The credit ledger and booking, attendance and payout records that support what venues were paid.

Anything else is deleted. Daily backups age out on their normal schedule. Deleted data is not restored into the live service.

Venue owners and team members

If you run a venue, deleting your account does not delete the venue’s listing, partner agreement or payout records, which belong to the business. Ask us at support@keykad.com to close or transfer a venue before you delete your own account.

Questions or complaints